Location: Milpitas, CA
Developing and updating standards and procedures, process documentation, and/or change management.
Manage the entire document and submission lifecycle of high priority documents.
Work with cross-functional and self-organizing teams in an Agile environment.
Strong working knowledge of Microsoft Office products including Visio, Word, Excel, PowerPoint with knowledge of Madcap Flare as an authoring tool, and Snagit for capturing and cropping images.
Develop and maintain proficiency in understanding the integration between the upstream and downstream systems to know how customer is onboarded and a payment is processed via Payment channels, Oracle Financial Services Analytical Applications (OFSAA) 8.0.5 product, Payment Gateways, SOASIS and Payment Services Platform (PSP).
Understand business problems and opportunities in the context of the requirements and help implement solutions
Elicit requirements for Enterprise Fraud Program - Suspicious Activity Reporting, STR, Check Fraud Monitoring, Reporting requirements, Outgoing Domestic Wires, Outgoing International SWIFT Wires, FX, FCA, ICA and SWIFT for corporate
Create, Review and analyze UML Diagram such as Activity diagrams, sequence diagram, process flow diagrams and Data flow diagrams to understand processes.
Conduct Joint Application Discussion (JAD) sessions, one on one meeting for Requirement Analysis, brainstorming sessions, Walkthroughs, UAT and demos with the end users and stakeholders.
Ability to understand and communicate technical concepts in a compelling, persuasive manner for internal and external users, both.
Writing, editing, compiling, validating and maintaining information for both technical and non-technical personnel in accordance with applicable standards.
Maintaining consistent template format, version control, and terminology library across all documentation.